2023 Home Health
Administrator’s Summit

May 8 - 10, 2023 | Caesars Palace, Las Vegas


Monday, May 8, 2023
Recruitment & Retention Playbook: Best Practices to Hire, Engage, and Keep the Best of the Best
7:00 - 8:00 a.m.
8:00 - 9:15 a.m.
Be a Great Leader in a People-Focused Agency

More than 50% of people have left a job due to poor leadership, and great leadership can improve employee retention by 67%. In this dynamic and inspirational session, attendees will rethink the true leadership skills necessary to thrive in the race to acquire and retain talent. Walk away energized and ready to grow your own leadership skills and those of your teams; get easy-to-implement strategies to be more employee-centric, foster engagement, and outperform your competition by more than 20%.

9:15 - 9:35 a.m.
9:35 - 10:50 a.m.
Adapt Your Operations to Reduce Costs, Succeed in Recruitment & Retention

Save on costs and keep clinicians happy with these ideas for recruitment and retention success. Discover how to effectively turn down or delay SOCs to avoid lost referrals, use LPNs to succeed with the lower reimbursement rates from other payers, regain control of patient schedules, and use marketing and sales to help with recruitment. Plus, learn how to cut visit costs and increase the number of patients clinicians see through scribe services that use templates to record visit notes and allow staff to dictate notes while driving.

11:00 - 12:15 p.m.
Become an Employer of Choice Now and in the Future

Look to the future of home care and get set to become an employer of choice. By 2025, 75% of the workforce is expected to be millennials. Be ready to adapt your culture to align with what appeals to this group. This session will help get you there by sharing insights from thousands of interviews detailing what employees are looking for in employers and what makes them leave a company.

Tool: White paper on company culture

12:15 - 1:15 p.m.
1:15 - 2:30 p.m.
How to Source, Vet, and Qualify Top Talent

Retention starts by hiring right. Get the tools you need to identify the finest talent in the market and the interviewing and screening skills needed to make quality hires. Get clues for where to look for top candidates, especially those who are “passive” and not actively looking for work. You’ll leave with new ideas to entice top candidates, understand how to vet qualities that do not stand out on a resume, and avoid common missteps in the interview process that can lead to lost talent.

Tool: Interview guide for successful hiring

2:30 - 2:45 p.m.
2:45 - 4:00 p.m.
Legal Q&A: Avoid Employee Compensation Red Flags

The U.S. Department of Labor (DOL) is actively targeting home care right now. This session will review compliant practices for reimbursing employees’ mileage in light of rising gas prices. Receive highlights from recent DOL rules governing salary regulation and independent contractor classification, and tips to avoid FLSA violations triggered by flags in your compensation model. Bring your questions and get expert answers on these topics and more as they pertain to home health recruitment and retention.

4;00 - 5:00 p.m.

All conference attendees welcome! Connect with other home health administrators like yourself and shop the exhibit hall for the latest solutions.

Main Conference - Day 1

Tuesday, May 9, 2023
7:00 - 8:00 a.m.
8:00 - 9:15 a.m.
State of Home Health: Fighting for Your Future

Home health leaders have been campaigning hard for fair payments from CMS as agencies grapple with the pressures of the pandemic, crippling inflation, and new requirements such as OASIS-E and HHVBP. One of the industry’s top advocates will update you on the state of the home health regulatory environment and provide insights into how agencies need to shift in response—for instance, to take advantage of emerging new care delivery models.

9:15 - 9:35 a.m.
9:35 - 10:50 a.m.
Manage Costs Through Latest Technology Advancements

Leverage technology to effectively manage costs and reduce your overhead. See more patients and incur fewer costs with technological and logistical innovations from other industries that can be applied to home health. Explore how leading technologies like robotic process automation (RPA) and AI can reduce data entry and improve KPI visibility; how clinicians can use software to see patients in the most effective way possible; and how back-end OASIS review dollars can be cut through front-end training. Leave with the knowledge you need to implement new systems.

Tool: RPA readiness checklist

11:00- 12:15 p.m.
HHVBP Success Starts With OASIS-E Accuracy and Outcomes

Propel your agency’s scores to at or above the HHVBP threshold mark so you are positioned to be a clear winner and receive a bonus. Learn how to work smarter, not harder: Take small intentional steps to improve key OASIS-E items that drive total performance scores (TPS), enhance patient satisfaction, lower acute care hospitalization rates, and leverage performance data tracking to direct areas of focus.

Tool: Key OASIS VBP item checklist

12:15 - 1:15 p.m.
1:15 - 2:30 p.m.
Manage Visits & Documentation to Reduce Costs

Reimagine ways to reduce costs through more efficient care delivery, strategic visit utilization, and solid documentation strategies. This session will challenge you to look for ways to reduce costs through your EMR system, patient population management, referral source choices, utilization review processes, and care management oversight, including the use of visiting physicians. Plus, prevent lost money during medical reviews with quarterly record reviews, spot checking high-volume/problem areas with special attention to face-to-face encounter compliance and training and actual payer requirements.

Tool: Comprehensive billable visit checklist

2:30 - 2:50 p.m.
2:50 - 4:00 p.m.
Pass Your Next Survey With No Citations

Walk through the key issues that surveyors are focused on now that survey activity has ramped back up. You’ll get details about how to avoid the top survey citations around plan of care issues, current medications, infection prevention, and discharge/transfer summaries, to name a few. Plus, find out what surveyors are looking for related to COVID-19 vaccination logs and the latest on PHE waivers and compliance concerns.

Main Conference - Day 2

May 10, 2023
7:00 - 8:00 a.m.
8:00 - 9:15 a.m.
Follow the Data to Achieve Better Outcomes, HHVBP Bonuses, and Five-Star Ratings

Measure how you stack up against agencies nationally when it comes to HHVBP Total Performance Scores (TPS), HHVBP measures, and Quality of Patient Care star ratings. Get a look at outcome trends for HHVBP measures, year over year. Gain insights on score distributions from SHP’s HHVBP reports for CY2022. Bonus: Get a first look at how agencies are performing on new OASIS-E SDoH items and Transfer of Health (ToH) measures.

Tool: National benchmarks for new OASIS-E items and ToH process measures

9:15 - 9:35 a.m.
9:35 - 10:50 a.m.
How to Make Medicare Advantage Benefit Your Agency

Medicare Advantage is becoming a more important payer for home health services. Learn how to set your operations up for success. Go over key considerations when weighing increased participation in Medicare Advantage and learn how to navigate common challenges that agencies face, including prior authorizations and payment delays. When it comes to contract negotiations (and renegotiations), you’ll come away with top tips on building a value proposition as you argue for better payment rates.

10:50 a.m.
Conference Adjourns
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