NPE & CRC Virtual Experience

ON-DEMAND

*All times are Eastern

Virtual Day 1

April 19, 2021
11:30 a.m. – 12:30 p.m.
Credentialing Across the Continuum

This session provides a broad overview of the regulatory and accreditation standards required throughout the healthcare industry. Industry veteran Rachelle Silva discusses primary source verification requirements as well as how to develop clear and concise policies.

12:40 p.m. – 1:40 p.m.
Developing and Maintaining Delineation of Privileges in Your Organization

Not only do accrediting and regulatory bodies require current privilege forms and criteria, organizations have an obligation to their patients to ensure practitioners are only providing care and services that they are qualified to perform. This session will help you develop a collaborative, ongoing, systematic approach to updating and maintaining privilege forms for your organization. Speaker Janet Wilson will also discuss the roles and responsibilities that key players have in the privileging process.

1:40 p.m. – 1:55 p.m.
Break
1:55 p.m. – 2:55 p.m.
Maintaining Provider Enrollment and Performing Medicare Revalidations

Keeping your information updated and accurate with payers is crucial to a successful practice. This session provides tips for remaining organized, staying informed, and keeping payers up to date with your practitioners’ and group’s information. These best practices will help you ensure that no recredentialing or Medicare revalidations are ever missed.

3:05 p.m. – 4:05 p.m.
Creating an Effective Medical Staff Confidentiality Policy and Process

This program will help attendees understand the importance and need for confidentiality in the medical staff and credentialing industry. Speaker Janet Wilson will identify key components of a comprehensive confidentiality policy and demonstrate how to establish internal guidelines and processes based on an effective and accountable confidentiality policy.

4:15 p.m. – 4:45 p.m.
LIVE Q&A Sessions

Virtual Day 2

April 20, 2021
11:30 a.m. – 12:30 p.m.
Improve New Provider Onboarding to Increase Revenue

Would you like to guarantee payment for all services conducted by your practitioners from the day they start, without losing any money or productivity? In this session, Zetter offers suggestions and actionable guidance to improve your new provider onboarding process so that practitioners can begin receiving reimbursement immediately upon starting.

12:40 p.m. – 1:40 p.m.
Aging Practitioners: The Medical Staff’s Responsibility to Patients and Late-Career Practitioners

Learn the latest developments in the conundrum of how to cope with aging providers and gain tips for developing an aging practitioner policy at your organization. Physician Jonathan Goldner discusses how aging affects both medical and surgical specialists, what the medical staff’s responsibilities are both to aging practitioners and patients, and how to develop a systematic approach to the late-career practitioner.

1:40 p.m. – 1:55 p.m.
Break (15 Minutes)
1:55 p.m. – 2:55 p.m.
PECOS/I&A and NPPES Updates & Multifactor Authentication

Master the PECOS Identity & Access Management System to request surrogacy on behalf of providers. Plus, David Zetter clarifies how Delegated Officials and Authorized Officials take on different meanings when performing enrollment vs. acting as a surrogate.

3:05 p.m. – 4:05 p.m.
Reimbursement Jumpstart: Fast-Tracking Medicaid Payer Enrollment

Payer enrollment accelerates an organization’s revenue cycle, but Medicaid turnaround times, retroactive physician enrollment, and out-of-state physician enrollment can put the brakes on timely reimbursements. Join Team Med Global’s DeHoyos and Yesenia Servin as they discuss best practices for jumpstarting Medicaid enrollments to achieve organizational goals and prevent stalled reimbursements.

4:15 p.m. – 4:45 p.m.
LIVE Q&A Session

Virtual Day 3

April 21, 2021
11:30 a.m. – 12:30 p.m.
Creating KPIs for Credentialing Data Management

Provider credentialing is rightfully getting its due as the essential starting point of both the revenue cycle process and the provision of safe care. Still, the medical staff office/CVO must demonstrate to its internal and external customers it can succeed using “lean” operation principles. Speakers Christine Bergeron and Jennifer Cloud will empower audience members to learn and speak metrics—the language of administrators. Walk away with a better understanding of using measurable productivity benchmarks and key performance indicators (KPI) to track and share for maximum impact.

12:40 p.m. – 1:40 p.m.
Lessons Learned: Reflections on Disaster Privileging & Enrollment

The COVID-19 pandemic unleashed a flood of challenges for credentialing and payer enrollment specialists. Although CMS and states granted waivers for credentialing, payers typically didn't have a process to handle provider enrollment. Join Team Med Global’s Donna Goestenkors and Larry DeHoyos as they reflect on the lessons learned during disaster privileging and enrollment and how they can inform process improvements moving forward.

1:40 p.m. – 1:55 p.m.
Break (15 Minutes)
1:55 p.m. – 2:55 p.m.
Considerations for Telestaffing Your CVO

Healthcare organizations and managed care organizations increasingly are aligning the medical staff services and payer enrollment functions. At the same time, the use of CVOs and delegated credentialing arrangements is rising. The primary goals: eliminate duplicate work and save on costs. Staffing a CVO with remote specialists is attractive operationally and financially, but there are key considerations for those with little exposure to enrollment or to running a virtual workforce. This session walks participants through the decision-making steps before telestaffing an office.

3:05 p.m. – 4:05 p.m.
Eliminate Enrollment Delays Through Delegated Credentialing

An efficient enrollment process is critical for any healthcare organization's revenue cycle but waiting for payers to complete their credentialing process takes time, and this can come at a significant cost to the organization in terms of lost or delayed revenue. Attaining delegated status with commercial payers provides the opportunity for organizations to enroll new providers faster and eliminate enrollment delays. This session will provide attendees with the steps to achieve delegation status, including determining eligibility and approaches to establishing a compliant credentialing program

4:15 p.m. – 4:45 p.m.
LIVE Q&A Session

Virtual Day 4

April 22, 2021
11:30 a.m. – 12:30 p.m.
Peer Review 2021: A Practical Strategy for Navigating Murky Waters

Walk away from this session with a practical way to incorporate effective peer review in your organization. Attendees will learn the challenges of objectively managing peer review, several ways to manage conflicts of interest and barriers to success, how to find a balance between support and discipline, and how to create an objective algorithm and policy on medical staff professional practice evaluation.

12:40 p.m. – 1:40 p.m.
Upping the Happiness Quotient: How to Contribute to a Positive Workplace Culture

Creating workplace positivity is the linchpin to productivity and fulfillment. When each person commits to clear communication, shared objectives, and healthy conflict resolution, team members and departments can thrive. Join Team Med Global’s Donna Goestenkors and Nicole Keller as they identify work-related behaviors and strategies that create happier and healthier work environments.

1:40 p.m. – 1:55 p.m.
Break (15 Minutes)
1:55 p.m. – 2:55 p.m.
Overcoming Privileging Conflicts and Turf Battles

Although turf battles have been around for years, new ways of delivering care are creating new hot button areas for these disputes between practitioners. During this session, learn best practices for working through issues such as exclusive contracts, advanced practice professionals, robot privileges, and new provider privileges.

3:05 p.m. – 4:05 p.m.
Making the Case for Integrating Credentialing and Enrollment

Hospitals continually seek opportunities to improve efficiency, eliminate redundancies, and increase quality. Integrating credentialing and enrollment provides the opportunity to achieve these goals, as there is significant overlap with the two processes. This session will demonstrate how integrating these functions can achieve greater operational efficiency and enhance revenue for your organization.

4:15 p.m. – 4:45 p.m.
LIVE Q&A Session
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