Senior Ombudsman, Cleveland Clinic
Alicia Richardson is a leader in the Office of Patient Experience and part of Executive Administration at the Cleveland Clinic. She provides guidance within the Ombudsman Office for the entire enterprise and focuses on workplace violence for the Office of Patient Experience. She is a Co-Chair of the Cleveland Clinic’s Main Campus Work Place Violence Committee and has helped develop educational materials to help Caregivers protect themselves at work.
Richardson is an active member of the Hospital Emergency Response Team (HERT) and is a FEMA certified trainer for Emergency Response and Decontamination curriculum. She volunteers her time to serve underprivileged communities and has assisted in the development of Food as Medicine programs. She was awarded the Cleveland Clinic’s Martin Luther King Jr. Service Award in 2017 for her work in addressing food insecurity in East Cleveland.
Session 9 - Workplace Violence Prevention: After the Violence Ends: A Case Study of Lessons Learned
Run Time - 59:58
Nothing demonstrates the true consequences of workplace violence more than real-life examples of organizations that found themselves having to pick up the pieces following a violent attack on their workplace. This case study will walk you through the immediate and long-term impact on employees and what organizational leadership, supervisors and managers, the workforce at large, and law enforcement did right, as well as the lessons they learned that you can apply in your organization to prevent and mitigate the unthinkable.