Alicia Richardson is a leader in the Office of Patient Experience and part of Executive Administration at the Cleveland Clinic. She provides guidance within the Ombudsman Office for the entire enterprise and focuses on workplace violence for the Office of Patient Experience. She is a Co-Chair of the Cleveland Clinic’s Main Campus Work Place Violence Committee and has helped develop educational materials to help Caregivers protect themselves at work.

Richardson is an active member of the Hospital Emergency Response Team (HERT) and is a FEMA certified trainer for Emergency Response and Decontamination curriculum. She volunteers her time to serve underprivileged communities and has assisted in the development of Food as Medicine programs. She was awarded the Cleveland Clinic’s Martin Luther King Jr. Service Award in 2017 for her work in addressing food insecurity in East Cleveland.