Dawn Crump, MA, SSBB, CHC, is senior consultant for revenue cycle solutions with MRO Solutions in Norristown, Pennsylvania. Crump has worked in the hospital environment within quality, compliance, or revenue integrity for the last 20 years. In addition, she managed internal coding compliance and the government audit and denial team for a large health system. Drawing on her strong analytical and relationship-building skills and more than 20 years of urban and rural healthcare experience, she has guided providers to successfully analyze their critical financial information, identify potential opportunities for improvement, and develop innovative cost-effective solutions, enhancing revenue retention and customer satisfaction opportunities. She obtained her Six Sigma Black Belt/Lean certification more than 10 years ago.