Home Care Sales Consultant, corecubed
Erica Horner is a project manager and home care sales consultant at CoreCubed. She’s led teams to achieve organic growth by managing multiple operations for the nation’s largest privately held homecare provider. During that time, her leadership and success in the home care industry spread across eight operations in three states. Horner has a deep understanding of and passion for the aging care industry, demonstrated by the success of her teams and continued enthusiasm for connecting community members with the assistance they need. With 12 years of experience in customer service, she understands that customer service is the key to maintaining a competitive advantage.
Closing Business Starts with Call #1
Thursday, October 28, 2021, 3:55 p.m. – 4:55 p.m.
This session will give you tools to educate your inquiry team on securing home consultations and preventing your digital dollars from going down the drain. Listen to reenacted examples of real “mystery calls” to evaluate which tactics are most effective. Plus, learn how you can use your phone system and a call-tracking system to improve these processes. Find out how to incorporate consultative selling; know what questions to ask and when; and understand how to manage the call's flow, move toward the next steps, and ask for the caller's business.
Tool: 10 ways to make your inquiry process stand out