Jennifer Cloud, CPMSM, CPCS
director of provider credentialing services, symplrCVO
Jennifer Cloud, CPMSM, CPCS, is the director of provider credentialing services at symplr CVO, the NCQA-certified credentials verification organization that works with hospitals, health systems, health plans, accountable care organizations, managed care organizations, and other facility types to provide fast, expert provider credentialing, payer enrollment, and licensure services. She oversees a team of payer enrollment specialists, CVO credentialing specialists, and managers in the division. She joined the company in October 2016 as a provider enrollment specialist and was quickly promoted to manager of provider enrollment in November 2017. She and her team work collaboratively with the operations, sales, and marketing teams, as well as the executive staff, to exceed symplr CVO customers’ needs and expectations. Previously, Jennifer was manager of medical staff services for LRG Healthcare from October 2012 to October 2016.
Creating KPIs for Credentialing Data Management
Wednesday, April 21, 2021, 11:30 a.m. – 12:30 p.m.
Provider credentialing is rightfully getting its due as the essential starting point of both the revenue cycle process and the provision of safe care. Still, the medical staff office/CVO must demonstrate to its internal and external customers it can succeed using “lean” operation principles. Speakers Christine Bergeron and Jennifer Cloud will empower audience members to learn and speak metrics—the language of administrators. Walk away with a better understanding of using measurable productivity benchmarks and key performance indicators (KPI) to track and share for maximum impact.
Considerations for Telestaffing Your CVO
Wednesday, April 21, 2021, 1:55 p.m. – 2:55 p.m.
Healthcare organizations and managed care organizations increasingly are aligning the medical staff services and payer enrollment functions. At the same time, the use of CVOs and delegated credentialing arrangements is rising. The primary goals: eliminate duplicate work and save on costs. Staffing a CVO with remote specialists is attractive operationally and financially, but there are key considerations for those with little exposure to enrollment or to running a virtual workforce. This session walks participants through the decision-making steps before telestaffing an office.
LIVE Q&A Session
Wednesday, April 21, 2021, 4:15 p.m. – 4:45 p.m.