Senior Managing Consultant, BKD, LLP
Karen Vance is a Managing Consultant with BKD Health Care Group since 2003, delivering clinical and operations consulting services to home care providers. She also provides reimbursement and compliance consulting services and helps home care providers establish and maintain quality management practices. With home care experience since 1981 as a provider, clinical and regulatory manager, Karen has presented home care seminars since 1988 for national, state and regional health care associations and industry media organizations.
Managing by Metrics
Wednesday, September 16, 2020, 3:10 p.m. – 3:40 pm
Clinical managers are challenged to hold staff accountable for quality, compliant, and cost-efficient practice. Managing by metrics allows objective management of key performance indicators and decreases the personal nature of holding staff accountable. This session will review key metrics at cascading levels in the organization and translate the data into the clinician behaviors that can have a performance impact.
Q&A Session/Speaker Panel
Wednesday, September 16, 2020, 3:45 p.m. - 4:15 pm