Kelly Strong, CRCR, has worked in health care for 20 years and has been with nThrive for 11, where she currently serves as a manager in the analytics department. She has spent most of her time at nThrive in consulting and customer adaption roles. Previously, she worked in a large CBO focusing on insurance billing, collections, and follow- up. Strong is passionate about data-driven metrics and helping organizations better their patient experience and financial goals by utilizing analytics.