LaShawna Brown, CPMSM, CPCS, is the credentialing manager for CommunityCare Managed Healthcare Plans of Oklahoma and founder of On A Mission Credentialing. Brown started her career in 2001 as a medical staff office receptionist. In 2013, she became the director of medical staff services and centralized credentialing for a six-hospital health system and served in that that role for nearly seven years. In 2019, she joined an Oklahoma health insurance company quickly began learning the managed care side of credentialing. Realizing the significant misnomers regarding the managed care process, she launched her blog, On A Mission Credentialing, in 2021, to provide knowledge gleaned from 20 years of experience in the credentialing realm.