Mitchell Opalski, Certified Dementia Practitioner
CEO/Owner, Synergy HomeCare
Mitchell E. Opalski opened a Synergy HomeCare franchise office in Northern Virginia in 2007, and that franchise has grown to be one of the five largest in the Synergy HomeCare family of over 250 offices nationwide. His agency recently earned the highest customer satisfaction ratings level, “Leader in Excellence,” from industry watchdog Home Care Pulse for the third year in a row. Opalski’s previous experience includes serving as the director of finance for the National Association for Home Care & Hospice (NAHC), where he was promoted to chief operating officer. He also served as the first executive director of the Private Duty Home Care Association, an affiliate of NAHC.
Adopt Virtual Solutions for a Positive Customer Experience
Friday, October 29, 2021, 10:30 a.m. - 11:30 a.m.
In the midst of a crisis such as the pandemic, it’s important to stay connected with clients, families, and caregivers. In this session, you’ll learn the aspects of the customer experience that are essential to having smooth operations, as well as technology solutions and tools—such as a family portal—that can be used to maintain communication with clients. Learn how to integrate virtual solutions that aid communication, safeguard or improve outcomes, and bolster client resilience, especially during a crisis.