Pam McCall, RN, CCM, CPN, is a CDI specialist at Children’s Hospital and Medical Center in Omaha, Nebraska. Prior to starting her role in CDI three years ago, McCall spent 35 years in nursing, including home health/hospice, adult and pediatric intensive care, pediatric transport, and case management. She has served as the secretary for the Nebraska Chapter of the Case Management Society of America and helped initiate the nurse case management program at Children’s Hospital. She has participated in shared governance and has been on many committees working with the business office and scheduling access center.