Particia Drea, BSN, MPA
Senior Vice President , Axxess
Patricia Drea is the senior vice president of Axxess. She leads the integration of private duty into Axxess’ suite of business components, advances thought leadership through data-supported best practices, and promotes Axxess solutions within the home care industry. She previously served as the chief operating officer of Visiting Angels, where she was responsible for the growth of the organization’s franchise system.
Adopt Virtual Solutions for a Positive Customer Experience
Friday, October 29, 2021, 10:30 a.m. - 11:30 a.m.
In the midst of a crisis such as the pandemic, it’s important to stay connected with clients, families, and caregivers. In this session, you’ll learn the aspects of the customer experience that are essential to having smooth operations, as well as technology solutions and tools—such as a family portal—that can be used to maintain communication with clients. Learn how to integrate virtual solutions that aid communication, safeguard or improve outcomes, and bolster client resilience, especially during a crisis.