Tiffany Ferguson, LMSW, CMAC, ACM, is the CEO of Phoenix Medical Management Inc., a hospital case management company. Ferguson is a graduate of Northern Arizona University and received her MSW at UCLA. After practicing as a hospital social worker, she was tapped by administration at Northern Arizona Healthcare to serve as director of community case management and quickly assumed leadership responsibility as system director of health and care management, later becoming top administrator for the employed medical group. She is ACM certified, serves on the board for the Northern Arizona Gerontology Association, contributes regularly to RACmonitor and the Journal of Case Management, and is a commentator for Finally Friday.